Delete your data
You can delete your Robofono account and all data linked to it at any time. This page explains how, what we delete, and how long it takes.
How to delete your account and data
By email
Email privacy@robofono.com from the email address on your account, with the subject "Delete my data". If you write from another address, we ask you to confirm the request from the account's address first, so nobody can delete your data but you.
In the app, after launch
Go to Settings > Account > Delete account and confirm.
What we delete
We delete your account and everything linked to it: users and their sign-in details, business settings, phone agent configuration, call recordings, transcripts, call summaries, caller details and booking records. We also delete the connection to any sign-in provider and any calendar or business tool you connected.
How long it takes
We complete the deletion within 30 days of your request, including from backups. We email you when it is done.
What we keep, and why
We keep invoices and payment records for 7 years, because Dutch tax law requires it. We keep only what the law requires, and we use it for nothing else.
Removing the Facebook connection
If you signed in with Facebook, you can also remove Robofono in Facebook's own settings:
- Open Facebook and go to Settings and privacy > Settings.
- Open Apps and websites.
- Find Robofono and select Remove.
This stops Facebook from sharing new data with us. To delete the data we already have, also send the email described above.
Removing the Google connection
If you signed in with Google, go to myaccount.google.com/permissions, select Robofono and remove its access. Then send the email above to delete the data we already have.
Removing the Microsoft connection
If you signed in with a personal Microsoft account, go to account.live.com/consent/Manage and remove Robofono. For a work or school account, go to myapps.microsoft.com, or ask your administrator. Then send the email above to delete the data we already have.
If you called a business that uses Robofono
Call data belongs to the business you called. Ask that business to delete it. You can also email privacy@robofono.com and we will pass your request on and help them complete it.